FAQ
Frequently asked questions
Straight answers about booking, staying and what to expect. Nothing invented, nothing vague.
What time is check-in and check-out?
Check-in is 4:00 PM at most of our homes, with check-out by 11am, but the exact time is set per property. Every property page shows its specific check-in and check-out time near the booking widget, and it is confirmed again on the checkout page when you book. If you need an earlier check-in or later check-out, message the local team after booking and we will do what we can.
Is there a security deposit?
Deposit policy is set per property and shown before you pay, on the secure checkout page. Some homes require a refundable deposit, others do not. We never charge a deposit that is not disclosed upfront.
What is the cancellation policy?
Cancellation terms differ by property. Each listing shows its specific policy during checkout before you confirm payment, so you always know the terms before you book. We do not apply a single blanket policy across every home.
Are pets allowed?
Some properties are pet friendly and are marked as such in search. If a listing does not mention pets, assume they are not permitted and check with the local team before booking if you plan to bring one.
Why should I book directly instead of through an app?
Booking direct means the rate you see is not padded with a booking platform commission, and any questions go straight to the local team that manages the home, not a support queue. You also get accurate, current photos and details, since we manage the listing ourselves.
Who is Andiani?
Andiani manages vacation rentals across eleven destinations in Mexico, with a team based in each city handling everything from housekeeping to guest support. We do not own the homes; owners partner with us to manage them, and we handle the guest experience end to end.
How do I actually book a stay?
Pick your dates and guest count on any property page, then continue to our secure checkout to complete payment. You will get a confirmation by email with check-in details and a local contact for your stay.
What payment methods do you accept?
Our secure checkout accepts major credit and debit cards. Payment details and any applicable taxes or fees are shown clearly before you confirm.
Is the price shown per night or for the whole stay?
Prices on property pages are per night. The total for your dates, including any cleaning fee or taxes, is calculated on the checkout page once you enter your check-in and check-out dates.
Do properties have Wi-Fi and air conditioning?
Most of our homes include Wi-Fi and air conditioning; check the amenities list on each property page to confirm before booking, since it varies by unit.
What happens if something goes wrong during my stay?
Every destination has a local team you can reach during your stay for maintenance issues, questions or anything that comes up. Contact details are included in your booking confirmation.
Can I request an early check-in or late check-out?
It depends on the property's schedule between guests. Message the local team once you have booked and they will confirm if it is possible for your dates.
Do you offer long-term or monthly stays?
Some properties are available for extended stays. Reach out to the local team through the property page for rates and availability beyond the standard nightly booking.
Are the photos and descriptions accurate?
Yes. Because we manage every listing directly rather than aggregating from other sources, photos and details are kept current. If anything looks different on arrival, tell the local team immediately.
Why book with Andiani instead of somewhere else?
You book direct, so the rate is never padded with a booking-platform commission. Every destination has a local team on the ground, reachable for real support, not a call center — and check-in is handled online before you arrive, so you are not stuck waiting on paperwork the day you land.
Why do guests love staying with Andiani?
Because the experience is consistent: a 4.68 average rating and over 140,000 guests hosted across our destinations, with reviews collected directly from real stays and shown on each property page, not curated after the fact.
What quality standards do the properties meet?
Every property goes through inspections, professional cleaning between every stay and an internal quality classification that reflects upkeep and guest experience, not just photos. Homes that fall below standard are corrected or removed from what we actively promote.
Is there a discount for weekly or monthly stays?
Yes. Many properties have an automatic discount for stays of 7+ nights and a deeper one for stays of 28+ nights. When a property offers it, you will see it applied automatically once you enter dates that qualify — no code needed.
How does payment work?
You pay 50% to confirm your reservation, and the remaining balance is charged 30 days before check-in. All payments are processed securely through Stripe on our own checkout.